Responsible Gambling
KiwisVault.com is intended for adults 20+ in New Zealand where gambling is legal. Last updated: 2026-05-27.
Play responsibly
- Set a budget and time limit; never chase losses.
- Only gamble with money you can afford to lose.
- Avoid gambling when stressed, depressed, or using alcohol/drugs.
- Take regular breaks; treat gambling as entertainment, not income.
- Consider tools such as deposit limits, session limits, and account time-outs where offered by an operator.
Cool-off & self-exclusion
If you think gambling is becoming a problem, consider a temporary cool-off (time-out) or a longer self-exclusion programme. In New Zealand, self-exclusion is administered by licensed operators under the Gambling Act 2003 and can restrict access to online and/or in-person gambling for a set period.
If you use a licensed operator, check that operator’s responsible gambling settings and support pages for time-out/self-exclusion instructions.
Warning signs
- Gambling longer or spending more than planned
- Borrowing money or hiding gambling activity
- Neglecting work, school, or relationships
- Feeling anxious, irritable, or hopeless about gambling
Get help (New Zealand)
Gambling Helpline Aotearoa: Call 0800 654 655 (24/7) or visit gamblinghelpline.co.nz.
KiwisVault support: For account-related questions, call +64 7 577 1475 during business hours. For independent help, see Safer Gambling Aotearoa (safergambling.org.nz) and Lifeline Aotearoa.
If you’re in crisis: Call/text 1737 (Need to Talk?) or call 111 for immediate emergency assistance.
Regulator & consumer resources (examples)
- Department of Internal Affairs (DIA) — Gambling: dia.govt.nz/Gambling
- Gambling Commission of New Zealand: gamblingcom.govt.nz
- Health Promotion Agency — Choice Not Chance: choicenotchance.org.nz
- Commerce Commission consumer guidance: comcom.govt.nz
Availability of legal gambling and self-exclusion programmes is regulated nationally under the Gambling Act 2003. Contact the Department of Internal Affairs (DIA) or the Gambling Commission of New Zealand for the rules that apply to you.